Audibel
Reviews and Complaints
Worst customer care and unprofessional
Preferred solution: I wanted to be compensated for my troubles, I had to go elsewhere to get my aid fixed, the secretary should be fired.
Snowbird
I bought my hearing aids in Florida but spend 4 months in Michigan. Audie was great and treated me very professionally.
Her knowledge and professionalism was wonderful. She has helped me hear my husband and the girls in the bridge club. People only post negative comments, and don't fall for the mean stuff they say. I can even go to the Michigan Audibel and they treat me just as good and with no hassle.
Only go to Audibel and see Audie, tell her marge sent you.
I have even referred my friend who has been going there for almost a year. Bravo audibel!!!!
Hearing Aids Fail Due to Planned Obsolescence
My SO bought my aids (two) as a gift for me.
Just after the 1-yr warranty (why are such expensive devices warranted for only one year?) ran out, suhprise, suhprise! The right one failed immediately.
Took it back and the vendor told me "we can just dummy-up the contract to make it look as if you bought it later, so that the warranty will still be in effect....for a hunnert bucks, cash on the barrelhead."
Ah.
The other has been steadily failing since. Two years later, I am about as deaf again as I was before the aid. The right one does not work at all. The left one is failing fast (and actually physically falling apart).
Keep in mind, folks: in relative terms, given the technology and materials involved and the cost, a "low-end" ($2200) set of aids like mine are the equivalent cost of something like a mid-sized Mercedes sedan. If you have the $5000 plus kind, you are in Maserati territory in a relative sense. By this I mean in relative terms, you are paying, pound-for-pound for something that costs about the same as an expensive sport or luxury car.
Think about how many 50 yo Mercedes you see tooling around.
Maseratis are passed on to grandchildren.
Your Audibel ("but they're made in AMERICA, folks!!!) hearing aids won't last but a year or two.
Audibel's excuse: even fine cars need repairs and service. Okay. But my SOs Mercedes is 6 years old. Everything, including oil changes, cost her NOTHING until this year. They even gave her a loaner Mercedes (or Smart Car) to drive when the thing was in the shop for those 5 years (which was rare and for things like oil, a broken headlamp--r/r no cost to her tho it was road damage, etc.).
Meanwhile, when the aids go completely belly-up within in far too short a time, their response (at the shops and at their headquarters)...well, you need to hear. So....maybe you'd just better get your credit card out again eh, fella?
Nice folks. Nice business practices.
They get away with this because we let them.
Stand up for yourselves. Stop letting them walk all over you. When you encounter these problems (with this outfit or any other in America) do what I do: sue.
For too long American consumers have been getting shafted by companies like this and they get away with it because we are too polite. We just meekly go away and let everyone from the local grocer to GM sell us shoddy merchandise that they do not stand behind.
This doesn't happen in Great Britain. It does not happen in Germany (in spades). Or France. Or most of the rest of Europe, in Canada or Aus/NZ... This kind of stuff does happen to consumers in places like Mexico, or Guatemala, or the Central African Republic.
We put up with it here because we have been carefully and very purposefully trained to be sheep by the marketing arms of American commerce starting just after WWII. They figured out that they could convince us that "all" that is available is shoddy junk and poor service and worked very hard to get that whole notion our grandparents had of getting value for a dollar spent, out of our heads. Now, we are fully trained to expect and worse, ACCEPT shoddy products and service...and all they have to say is, "but...it's made in America!" to help convince us that we must be crazy to think that about....THEM!
Wake up, folks.
Wake up, and get down to the county courthouse. It is easy to sue in this country, it will cost the company you are suing tens of thousands of dollars to fight you off and it costs you virtually nothing. Yes, you may lose. But so what? They've already taken your ability to hear from you (and thousands of dollars)...so what if they get some judgment for lawyer's fees against you? Then they have to collect. Make it cost them to do that, too. Never pay, of course, but above all else: stand up and stop being a coward when facing uncaring, corrupt companies like Audibel.
Nonfunctioning from day one.
Poor quality control.
- Quality control
Preferred solution: Exchange for the shearing aids I tried in the audiologist's office.
Beware Audibel's Customer Service policy
I purchased a $5,000 + pair of Audibel hearing aids from an Austin, TX dealer and was pleased with the adjustments made for about 3 years,including a 2 year warranty extension. When I relocated to Staten Island, N.Y.
I requested that I be given my records and the necessary access code so that I could continue to receive my service in N.Y. I was then told, for the first time, that the code could not be released to me but would be to whichever Audibel dealer I chose in N.Y.
Problem is that there is one listing for an authorized Audibel dealer in Staten Island and two in Brooklyn and they all appear to be the same dealer albeit under different names. To make matters worse, their reputations as rip-off dealers is among the worst and cautionary warnings are on the internet. There are no other dealers within a 50 mile radius of my home.
Audibel' business policy is to ignore the lack of responsible service and hold onto its customers as prisoners of the company. If adequate service is unavailable, the only responsible thing to do is to release the customer's code and records, so that service can be continued elsewhere.
Beware being caught in this Catch 22 net. The code and records belong to the customer who paid for them and not a means to enforce company loyalty.
Do not honor their Satisfaction Gaurantee disclaimer!
Lost my mothers $2000 hearing aid
Non working aid from the beginning
this hearing aid is junk i have got all together about 3 to 5 months use of it /have took it back several times from the beginning/last time worked 2 days then back in the box/i have been so upset over this /it is start 4 ric (r) 1135**** it took me a long time to save for what i thought at fist was a blessing /i only make $400.00 a month /it took a lot to get money for this /like to see you try it/if this is a defective unit it should have not been put out there
Hearing aid tester, fitter and programmer for 30 years
As a Board Certified Hearing Instrument Specialist with a certificate in Audioprostolgy and proprietor of a "chain", I have to say a few things.
An audiology degree does not make a better fitter, in Georgia an audiologist, takes the exact same test as a hearing aid dispenser. I have been a dispenser for 3 years and am qualified to care for my patients because I’m an intelligent, caring person who cares about keeping my patients happy! I have several offices in Georgia. I work close with a couple of nose and throat doctor. The best experience is hands on, not a collage degree on the wall. I our practice we gets a lot of satisfaction from helping people, therefore we are good at what we does! Maybe some of you have seen the wrong people. The products are similar, but the service, follow up care is what is so important .You will not find a Doctor or an Audiologist who cares more for their patients or their trade than I do.
I employ both HIS and AUD level clinicians and can tell with certainty that when it comes to compassion, integrity and talent you cannot look to their education as an indicator. These are issues of character and God given ability, neither of which is bestowed by a university.
In my state, Audiologists and dispensers sit at the same table to take the same exact examination in an effort to become licensed to fit hearing aids. Audiologists fail it as often as dispensers. In terms of diagnostic know-how they are great. They are also competent at fitting hearing aids but do require the same training, once hired, as an HIS. The truth is that they are NOT taught how to fit hearing aids in school. They are taught basics and theory.
My real point here is that the degree does not make the person. There are good people out there fitting hearing aids for the right reasons with a high degree of skill who are both Audiologist and HIS. It is immature and simplistic to assume that an individual is trustworthy and professional because they have a 4 year degree.
In the last few years I have gotten a lot of new patients that have gone to an Audiologist first. I was not impressed, the patients complained of poor results and service from the Audiologist, and returned the aids purchased. After working with patience I was able to reach results the Audiologist were not able to achieve. Maybe it was a poor product there were dispensing or the Audiologist, did not really know what he/she was doing. What I have seen and heard Audiologist might know more about some details of loss, but there knowledge of fitting is very subjective. I have come across several audiologists who have a hard time fitting & adjusting aids. They may know a lot about everything else, but when it comes to the actual fit, delivery, & follow up care & programming....not so much.
Follow up care is very important with hearing aids. I have seen many comp users come into my office because they had such a hard time getting follow up care from the place they bought them, which is usually from an audiologist (not always though). Also, in most states, one has to be licensed to fit hearing instruments, not just have a high school diploma/GED. People should have the accurate facts before badmouthing franchised companies. FYI to the consumer, go somewhere where the practitioner will take care of you, their practice depends on it
Rip off
Unhappy consumer.
Hearing aid couldn't be programed, been almost 2 months
Audibel Hearing Aids
Not sure if Audible is the place to purchase your hearing aids.
Audible decided to repair my hearing aid at no cost, but stated that there would be no warranty on it. I have been using it for a couple of weeks now and it seems to be working ok.
They retested my hearing and reset both aids. I appreciate their support.
- Prev
- 1
- ...
- 4
- 5
- 6
- 7
- 8
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I agree Audie is GREAT!!!!! I would recommend her to anyone!!! She is at the Audibel office in Ocala, Florida....well worth the drive even if you dont live close!