Update by user Jun 20, 2013
Audible decided to repair my hearing aid at no cost, but stated that there would be no warranty on it. I have been using it for a couple of weeks now and it seems to be working ok.
They retested my hearing and reset both aids. I appreciate their support.
Original review posted by user May 20, 2013
My in the ear Audibles cost approximately $5000 and I thought that this company would be safer to deal with than all the quick pitch companies. I think I was wrong. After several adjustments, I became frustrated with settings and stopped wearing them. After several months I decided to give them another try. The right ear aid no longer worked.
I then opted to have it repaired. After a few weeks the repaired aid was ready for pickup and I was told that the repair would cost $295 and I started to wonder if Audible was the best place to purchase my hearing aids and I decided to try and get by with the left ear only.
The local Audible dealer tried to contact me about picking up the repaired device but I didn't like the idea of paying another $295, so I let them keep it.
After 2 years of frustration, I knew that I needed the aid. So I went to pick up my hearing aid. I paid the $295 and went to my vehicle with the right hearing aid. I put it in my ear and it did work. They decided they would contact Audible's repair division and see if they would repair it again. I am waiting for their reply but was told that if Audible would charge me for another repair, that I would have to pay again. This is not what I expected and it was not in my possession but in theirs. There is no proof how long after the repair was made that it again failed, but I honestly believe that it was long before the 2 year mark.
I was told that even though the hearing aid was inside a zip lock bag with no battery in it, that it could go bad from not being used. To this, I say B&*l S&^t. The left ear aid has worked the entire 5 years without a problem, but the right ear aid is defective and needs to be replaced. Not sure if Audible is going to take care of this or not, but I am hoping that they will do the right thing. I will update when I hear what their solution will be.