Michael B Ujg

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Verified Reviewer
| map-marker Gurnee, Illinois

To keep others from being ripped off

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I have had my hearing aids for nearly a year. I hate these things with a passion.

I still cant hear very well and they are constantly mixing up settings. The app is terrible and it appears that there is some ageism involved here. Instead of being able to control these things yourself, you are given very minimal control and need to run back to the audiologists every time something goes wrong. Music sounds awful.

An outdoor situation is untenable because these things seem to be designed for people who dont move all day.

I spent a lot on these things but I hate them so much I am in the market for new heating aids. Believe me, every chance I get to review these things or comment on social media, it will be as negative as possible to dissuade people from buying your *** product.

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User's recommendation: Stay away from these old school hearing aid centers.

Randal Etk

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Verified Reviewer

Bad service

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I have been with you sense 2016 spent a large amount of money....always buy my batteries there also and had a bad bunch,,I buy the full box,,they were only lasting 2 days I I used several but took the rest back....the girl who answers the phone her reply was WELL THE DATE ON THEM IS 2025.. my answer was I'll go some where else. wow ! she needs some training for sure...I can not live with out my hearing aids. reply requested.......thank you,,
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John P Bne

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Verified Reviewer
| map-marker Sun City Center, Florida

Hearing aids which I purchased in May 2018

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I purchased 2 hearing aids in 2018 in Sun City Center Florida from audible. I was told that all future visits would be free and that the hearing aids should last approximately 8 years. I paid $6,000.00 for them. I have been getting more and more static in my right hearing aid and brought it in to Audible to be fixed since the static makes it useless. I was told it would cost $719.00 to get it fixedthat there was only a 3 year warrantys deal it had run out in May. $6,000.00 hearing aids should last longer than 3 years. I think this is a SCAM and Audible is not standing behind its product. This is a rip off and I will never buy from Audible again. Very Sincerely, JohnA Pesente
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Loss:
$6000
Cons:
  • Returns or donations on equipment
  • Quality
  • Customer service

Preferred solution: Let the company propose a solution

User's recommendation: Never buy from Audibel

Gregory L Yiq

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Verified Reviewer
| map-marker Clearwater, Florida

Compl;aint

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After exam and ordering hearing aids...found out my insurance would not cover. I was assured by Seminole office I would get my exam results-medical records and deposit refunded soon. I has been a month and dozens of calls to corporate-not return calls and NO HELP Still No records Terrible service..So glad Im not using Audible. Cant imagine what repair or warranty would be likeDont use
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Pros:
  • Good exam
Cons:
  • Terrible customer service

Preferred solution: Apology

User's recommendation: Beware of corporate and any problems...Doc was great but service terrible.

Thomas B Flh

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Verified Reviewer

Terrible experience

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So I went to audibel in hopes of getting some relief my lifelong tinnitus issues. I had checked the website before booking my appointment and made sure they treated what I was looking for.

I get there and am sat down to watch a 6 minute video about hearing aids and hearing loss and couldnt understand a dang thing for the tinnitus ringing in my head! Finally audio test, dude breaks out a suitcase on his desk and conducts 3 minutes worth of testing. Spent approximately one minute telling me there are options but they rarely work he should know hes tried them....tells me Ill just deal with it and bye. Total appointment time was 10 minutes Im not even kidding!

Two days later I go to a better place;

Have a complete audio test done with a tinnitus pitch match test.

Am told of several options and fitted for my new hearing aids that should be in soon. Total appointment time was two hours!

RUN from AUDIBEL!

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Pros:
  • Receptionist
Cons:
  • Inadequate service

Preferred solution: Apology

User's recommendation: Don’t just don’t!

Demetris Lya

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Verified Reviewer
| map-marker Tampa, Florida

860917****

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I had questions regarding a feature and a very good explanation was provided.
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LindaforEdnaTatham M
map-marker Boca Ciega, Florida

Misled on returning hearing aide for donation (5mths old)

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My mom had hearing aids from Audibel, she passed away 5mths following, I asked the local office if we could donate back and get a donation receipt, I was told I could but it would come in the mail from the corporate office. I followed up to see when I would get this receipt and then was informed that corporate said that they don't give them, well I then asked for an email to find out why I was misled. Very expensive donation without being able to get a receipt.
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Loss:
$7840
Pros:
  • How hearing effects aging
  • How hearing loseeffects overall health
  • Customer training
Cons:
  • Returns or donations on equipment

Preferred solution: Let the company propose a solution

User's recommendation: half and half, staff and tech great, making a donation not so great.

William B Lqn

Unacceptable Quality

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I have had to replace the microphone in my START hearing aids every year at a cost of $250 per aid. They quit working just after the warranty I purchase. When they work, they are pretty good but mine have been sitting on the dresser now for over a year because I just can't afford to keep getting them repaired. For the thousands of dollars spent on this product, I expect it to last a lot longer than just 12 months. This is very unacceptable.
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Loss:
$2750
Pros:
  • Discreet hearing aids
Cons:
  • Poor quality

Preferred solution: Let the company propose a solution

User's recommendation: Do not purchase these from Economy Hearing Aid Centers in Oklahoma

ELLIOTT R Hgw

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Verified Reviewer
| map-marker Pensacola, Florida

TERRIBLE SERVICE

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WAITED LONG AFTER APPOINTMENT TIME TWO DIFFERENT TIMES. THE WAITING ROOM WAS EMPTY AND I FINALLY LEFT. OF COURSE, I SPENT SEVERAL THOUSAND DOLLARS..I COMPLAINED TO CORPORATE...NEVER HEARD A WORD BACK..VERY UNCARING PEOPLE. FINALLY GOT HEARING AIDS FROM THE VA AND THEY ARE EXCELLENT AND FAR SUPERIOR TO THOSE OF AUDIBEL.
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Loss:
$3995
Cons:
  • Service lousy and price too high

Preferred solution: Full refund

User's recommendation: AVOID THEM

Anonymous
map-marker New Port Richey, Florida

Go someplace else

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My husband and I both bought full sets of hearing aids 2 years ago.. We were in last month to have them cleaned and new ear buds put on. The ones placed on mine were too big. Then I could not hear out of the right one. Made an appointment and went in today to why. The tech. started cleaning the aids and I told him I had that done last month. He said why are you here? I told him I could not hear out of the right one and the ear buds are too large. He placed the next size down on them. I asked him if the tubes could be replaced. The right one was broken off at the ear bud. He said they don't do that. Since my warranty is up they would have to be sent out and I would be charged. He said there was nothing wrong with mine. Offered to send them out. I said no. We paid thousands of dollars for these and I am not paying any more. He again stated nothing was wrong with mine.
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2 comments
Guest

Sounds like problem is the provider, not the hearing aids themselves.

Guest

My sister bought a set over $4000. She has had more problems with them.

It seems as if they are not working more than they work.

It has been one thing after another. I told her to throw them in the trash and find a cheaper better one.

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Anonymous
map-marker Warren, Ohio

Poor customer service between stores Audibel in Clearwater and New Life In Warren

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I bought aids at Audibel in Fla. in 2014 and ended up moving to Ohio in 2018, I was told that Audibel in Ohio would maintain aids the same as the Fla store. The Ohio store seemed disinterested in proper follow-up and or testing or adjustments to my aids. they seemed more interested in selling theirs. After 3 visits(cleaning w/o filter or batt. change) I spoke to Starkey in Minn. and told them of my issues. They gave me the programming code to forward to THEIR affiliate and suggested that I give to them(which I did) so they could properly make required adjustments. I contacted their office with the info and that was the last I have heard from them. At no time in 3 visits and 18mo. did I ever meet with an audiologist, only a sales person acting like he knew more about what I hear than I do. Though I am satisfied with my aids the company customer service leaves very much to be desired. Audibel needs to have some standards for their stores, at least inspect them before selling their franchises.
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Marnie M Wcz

This person donated to support our platform. Learn more

Supporter

Returned item without verification

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My mother received a hearing aid from Audibel and she wasn't satisfied. She then returned it to the hearing center where she encountered rudeness from the audiologist. Because she is elderly, she got upset and left without receiving a receipt. The office is refusing to give her one now which she needs to clear the 2K of debt.
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Loss:
$2000
Cons:
  • Poor customer service
  • Pushy sales pitch
Reason of review:
Poor customer service

Preferred solution: Receipt of return

Edward C Bpm
map-marker Winter Haven-Auburndale, Florida

Do not buy.

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Warranty is for 45 days. Hearing aids worked great. A year later they both stopped working. Possibly because of the heat. Come on I live in Florida. Now the hearing aids have to be sent out for testing. I am not satisfied with the lack of quality for an item that cost me $7000. Buyer beware.
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Loss:
$7000
Pros:
  • Good tech
Cons:
  • Quality
Reason of review:
Bad quality

Preferred solution: Full refund

Nancy H Plu
map-marker Milton, West Virginia

Unable to get code for audiologist to program Audibel hearing aids

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I have spoken to Audibel, Audiologist has spoken to Audibel. We were advised beginning July 16, 2019 codes would be sent to program hearing aids, we were in Audiologist office August 5, 2019 for hour and a half, codes not sent as promised, calls to Audibel, promised codes would be sent, checked this morning Aug.5, no codes. We bought,paid for a device we cannot use.The company we purchased from left area we cannot get a response.
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Loss:
$7500
Pros:
  • Ok when they work
Cons:
  • Poor customer service
Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

Anonymous
map-marker Pinehurst, North Carolina

Recent Visit to Audibel in Pinehurst NC

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Visited Audibel in Pinehurst NC on 10 July 2019 for a hearing aid analysis/hearing test. Dr. James Dixon repaired my current devices, performed a hearing test and reprogrammed my device to reflect the new test data. He (and his staff) were a true delight! Knowledgeable, friendly, efficient and professional in every way--a rare experience in today's commercial/high pressure environment!! Thanks for the great job!
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2 comments
Jessica H Ojm

Hi - Thank you for taking the time out of your busy day to write such a wonderful review! We are happy to hear that you are pleased with your hearing aids. Sincerely, Audibel Hearing

Guest
reply icon Replying to comment of Jessica H Ojm

i went to audibel for my hearing aid and cross over I was not happy with crossover but Brad Wagner worked with me . I was going to try the new crossover but ins.

will not pay i will have to go to a different dr. Not happy over that

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Marnie M Wcz

This person donated to support our platform. Learn more

Supporter
| map-marker Rock Hill, South Carolina

Returned item without verification

My mother received a hearing aid from Audibel and she wasn't satisfied. She then returned it to the hearing center where she encountered rudeness from the audiologist. Because she is elderly, she got upset and left without receiving a receipt. The office is refusing to give her one now which she needs to clear the 2K of debt.
View full review

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